Reputation Management for Assisted Living Communities: Because Families Choose Based on Trust Not Just Tours.
You Could Be the Best Facility in Town But Bad Reviews Will Still Keep Families Away. Here’s the reality: When families search for care, the first thing they do is Google you and what they find shapes their decision long before they ever call.
Reputation is your new front desk. And we help you run it like it matters because it does.
At Senior Living Occupancy, we help assisted living communities:
Why Reputation Is Occupancy’s Silent Killer (or Accelerator)
Every tour you lose because of a weak online reputation is a bed that stays empty.
A few neglected reviews or outdated listings can kill conversions.
We fix that systematically.
Our Reputation Management Services
Review Generation System
We build a fully automated process that encourages happy residents and families to leave positive reviews on:
No awkward asks. No desperate follow-ups. Just timely, natural outreach at the right moment in their journey.
Professional Review Responses
We craft on-brand responses to every review good or bad. Our responses are:
This turns negative feedback into opportunities to build public trust.
Negative Review Mitigation
We help you identify and flag:
And when real negative reviews happen, we help you respond with dignity and direction, not defensiveness.
Listing Clean-Up & Directory Management
Your reputation isn’t just on Google. We fix and unify your presence across 50+ senior care directories and platforms so your brand stays consistent everywhere families might look.
Reputation Monitoring Dashboard
Get a single view of all your online reviews, mentions, and ratings updated in real time.
No more manually checking five sites. No more missing red flags. We monitor everything for you.
Why Most Communities Fall Behind on Reviews
But here’s what Reddit, review sites, and family forums show us again and again: “I was about to book a tour, then I saw the reviews…”
If your online reputation isn’t working for you it’s working against you.
Why Work With Senior Living Occupancy?
Because we treat reviews like revenue.
FAQ
Do you only work on Google reviews?
No we help manage your full presence across Facebook, Caring.com, A Place for Mom, and more.
Can you help if we already have bad reviews?
Yes. We focus on earning new reviews, responding to old ones, and guiding you through public recovery strategies.
Is this a one-time service or ongoing?
Both options available. But ongoing management yields the best results and consistency.
Can we automate the review requests?
Absolutely. We use email, SMS, or post-visit follow-up sequences to make it easy and natural for families to leave reviews.
Want Families to Trust You Before They Ever Call?
Let’s audit your current reputation, fix what’s broken, and turn your online presence into one of your strongest conversion tools.